Instability on digital platforms of large banks and pix causes complaints on Friday

A wave of instability affected Pix and applications from important financial institutions last Friday (6), as reported by Gazeta do Povo. The first records of failures on the Downdetector portal began at 6:41 pm, reaching a peak of almost 11 thousand notifications at 7:11 pm.

According to the vehicle's survey, the problems affected account holders at institutions such as Itaú, Santander, Caixa Econômica Federal, Bradesco and Banco do Brasil. Furthermore, Nubank suspended cryptocurrency withdrawals and Mercado Pago registered a block of transfers during the incident.

Complaints centered around failures in cell phone applications, representing 32% of records, followed by problems with payments at 27% and in transfers at 25%. The volume of complaints began to decline the same night, reducing to 547 notifications at 8:50 pm.

Itaú informed customers about the Pix failure and declared that technical teams are resolving the situation. In turn, Santander communicated at 7:45 pm about an operational fluctuation that has already been resolved. To date, no official statement has been issued by the Central Bank regarding the incident.

What changes for the investor

Episodes of technological intermittency in the payments infrastructure and digital channels of large banks bring into focus the operational resilience of the financial system. For investors who follow the sector, systemic failures highlight the risks associated with dependence on digital platforms and the centralization of liquidity operations, potentially raising regulatory debates about the technological robustness of supervised institutions.

Automatically translated from Portuguese.